What is Clara, and does she give medical advice or write prescriptions?
Clara is our automated AI search assistant. She filters listed clinics by treatment and location: tell her the treatment you are looking for and where, and she lists matching providers from the directory. Clara is not a human clinician or medical professional and never provides medical advice, diagnoses, treatment recommendations, prescriptions, or emergency guidance, nor does she verify or endorse any provider. In a medical emergency, contact your local emergency services or attend the nearest hospital emergency department immediately. All clinical decisions must be made directly with qualified, licensed practitioners at your chosen clinic.
Are there any booking fees, hidden commissions, or service charges when using Clanics?
No, there are zero booking fees, service charges, or commissions when you search for clinics or send enquiries through Clanics. Because Clanics is a neutral directory operated by Glanis Ltd and is never a party to any consultation, quote, booking, or payment, any fee you agree with a clinic is arranged and paid directly between you and that independent clinic, with zero liability on Glanis Ltd or Clanics.
Is Clanics completely free for patients?
Yes, Clanics is 100% free for patients. There are no monthly membership fees, subscription charges, or account creation costs. You can use Clara, shortlist your favourite clinics, save personal consultation notes, and send direct enquiries to providers at zero cost. Our directory is funded by flat-rate subscriptions paid by the listed clinics and salons; paid placements in Clara's results are always labelled ‘Sponsored’.
How is my personal and medical data protected on Clanics under GDPR?
We handle your account and platform data in line with UK GDPR and applicable international data protection laws. Glanis Ltd is the data controller solely for your Clanics account and the Platform's technical infrastructure; any clinic you choose to contact receives and processes your enquiry as a separate, independent data controller under the laws of its own jurisdiction, with zero responsibility or liability on Glanis Ltd for that clinic's data handling. When you share health-related information, you are providing Special Category Data under Article 9 of the UK GDPR, which is why we ask for your explicit consent when you create your account. This data is encrypted in transit. What you send in an enquiry or message goes only to the clinic you choose to contact; what you type to Clara is processed by our AI sub-processor (Google) under enterprise contract solely to interpret your search. You retain your statutory rights to access, rectify, or erase your account records; messages may be retained for up to six years for legal claims, and reviews stay published without your name. See our Privacy Policy, sections 7, 8, 9, 12 and 13.
How does Clanics moderate reviews, and what are the review guidelines?
Only clients whose booking the clinic has confirmed on Clanics can submit a review, and automated filters screen for prohibited content, spam, and personal contact details. Reviews must reflect genuine first-hand experiences and comply with our Terms. Reviews express the subjective personal opinions of the individual clients who post them — they are not statements of fact, clinical assessments, or endorsements by Glanis Ltd or Clanics, and we do not verify the factual accuracy of any review or clinic reply.
How does the Shortlist work, and will I lose my notes if I close the browser?
The Shortlist helps you compare clinics and keep your preferred ones in one place. When searching the directory, you can add clinics to your shortlist and add a personal note about pricing, treatment questions, or dates. Your note saves itself as you type, so even if you close your browser tab or navigate away, it is there when you return.
What happens after I submit an enquiry to a clinic through Clanics?
Once you submit an enquiry, the clinic sees it in its Clanics inbox, where it can read your request and reply. If you have turned on ‘Email me when a clinic replies’, we email you when they answer. Your conversation is in Messages, where you can arrange your next steps; your email address is never shared with the clinic.
Does Clanics check clinic registrations or qualifications?
No. Clanics is a neutral global directory operated by Glanis Ltd, and all listed clinics, salons, and practitioners are independent third parties solely responsible for holding the registrations, licences, qualifications, and insurance required in the country or region where they operate. Healthcare and safety regulators vary by country and region around the world. Neither Glanis Ltd, Clanics, nor Clara verifies, vets, inspects, accredits, or guarantees any provider, credential, or service. Carrying out your own independent checks on the relevant official national or local registers and confirming practitioner qualifications and insurance before booking, paying, or undergoing treatment is 100% your sole responsibility — see our Terms.
Can Clara help me in languages other than English?
Yes. Write in your own language and Clara replies in it. Whether you search in English, Spanish, French, German, Arabic, Turkish, or another language, simply type your request as you would normally.
Do I need an account, and how do I delete my account or personal data?
You can browse the directory and chat with Clara without an account. You’ll be asked to sign in — using a secure one-time code sent to your email — when you send an enquiry or save a shortlist, so your conversations and details stay protected. You’re always in control of your data: from your account settings you can update your details or delete your account at any time. That deletes your account, messages and shortlist; your reviews stay, without your name, in line with our Privacy Policy. You can also contact us to make a data request — see our Privacy Policy.
What happens if a clinic doesn’t reply to my enquiry?
Clinics are independent businesses that manage their own enquiries and reply times; each clinic's measured reply time is shown on its profile once it has replied to enquiries. Neither Glanis Ltd nor Clanics guarantees that any clinic will reply or offer an appointment. If you haven’t heard back, you can message another clinic at any time — there is no limit on how many you contact, and it is always free. All quotes, bookings, and treatments are arranged directly between you and the clinic with zero liability on Clanics, and if a listing looks inaccurate you can report it to us.
How do I leave a review, and where can I see the reviews I’ve written?
You can leave a review once a clinic listed on Clanics has confirmed your booking — this helps keep reviews authentic. You’ll find the reviews you’ve written under Your reviews in your profile. Reviews must reflect your own honest experience and follow our guidelines (no offensive, false, or defamatory content). Reviews are the views of the people who post them and are not statements by Clanics; we may remove any that breach our guidelines.
Are the prices shown on Clanics final?
No. Prices and ‘from’ figures shown on Clanics are non-binding indicative starting estimates supplied by each clinic or compiled from public listings for general comparison only, and are not verified by Glanis Ltd or Clanics. They never form a quote, clinical assessment, or binding offer. Your final price depends on your in-person consultation, chosen treatment, currency, and the clinic’s own terms, for which the clinic is solely responsible. Always obtain a formal written quote directly from the clinic before agreeing to or paying for any treatment.
What subscription plans does Clanics offer for clinics, and is there a free plan?
Clanics provides flexible options tailored to the scale of your business, starting with a permanent Get Found plan, which is free:
Get Found: Designed for solo practitioners, offering 1 team seat, a public clinic profile, 10 lifetime enquiries and basic analytics at zero cost.
Get Booked: Tailored for growing clinics, ranking above Get Found clinics in Clara's results, with conversion analytics, review replies and additional team seats.
Keep Growing: Built for established clinics and multi-site groups, offering the highest team-seat capacity, unlimited enquiries, first place in Clara's results (labelled Sponsored), one free Boost every month, and Market Intelligence.
All paid plans are billed at a predictable flat rate, allowing you to manage your marketing budget with complete clarity. You can compare our plans on our Pricing page.
Is there a free trial available for paid subscription upgrades?
Yes, we offer a 14-day free trial for clinics upgrading from our Get Found plan to a paid Get Booked or Keep Growing subscription. A Get Booked trial includes higher placement in Clara's results, up to 100 lifetime enquiries, public review replies, conversion analytics (funnel, client geography, and top services), and up to 3 team seats. A Keep Growing trial adds unlimited enquiries, first-group placement in Clara's results (labelled Sponsored), full Market Intelligence (local price benchmarks, treatment demand, and the price simulator), and up to 10 team seats. No card is taken to start it. If you add a card, your plan continues after the trial; if not, you return to Get Found and are never charged.
How is VAT handled on clinic subscriptions, and where can I view tax details?
All payments are securely processed through Stripe. For clinics operating within the United Kingdom, standard UK VAT of 20% is added to the flat-rate subscription price at checkout. Our company VAT registration number is GB514142531. If your clinic is located outside the UK, subscriptions are billed exclusive of UK VAT, and you may be responsible for self-assessing local taxes depending on your regional jurisdiction. You can download VAT invoices and manage your billing details at any time on your Billing page.
Does Clanics charge commission fees on bookings or client enquiries?
No. Clanics operates on a flat SaaS model, meaning we charge zero booking commissions or transaction fees on enquiries. Unlike traditional booking portals that take a percentage of what your clients pay you, our plans are strictly flat-rate. Whether you receive one enquiry or one hundred from your listing, you keep 100% of your earnings. This gives you clear, predictable, flat-rate costs for your business.
How does the enquiry inbox work, and what are the different enquiry states?
Your enquiries are managed in your Enquiries inbox. To help your team coordinate client communication efficiently, the inbox has these views:
Unread: Enquiries with a client message your team has not read yet (the inbox opens here).
All: Every enquiry that is not archived.
Quoted: Enquiries where a team member has replied to the client with pricing details or a treatment estimate.
Booked: Clients who have booked at your clinic.
Archived: Resolved or inactive conversations that you wish to remove from your primary inbox view.
This structured system ensures that no client message is missed and your intake pipeline is clear.
What are Boosts, and do they recur as part of my monthly subscription?
A Boost shows your clinic in the top group of Clara's results, labelled Sponsored, alongside other boosted and Keep Growing clinics, for 7 days. Boosts are for clinics on a paid plan. Unlike subscription plans, a Boost is a one-off payment — it carries no recurring cost and expires at the end of its period. You can buy several Boosts and their days add up, to line up with seasonal promotions or new service launches. Keep Growing subscribers also receive one free Boost every month as part of their plan.
What professional registration details are required for clinics and salons on Clanics?
You are responsible for ensuring your clinic and practitioners hold all registrations, licences, insurance, and regulatory permissions required by the national and local authorities wherever you operate. Clanics is a listing platform and does not check or accredit listings, and a listing is not an endorsement; by listing, you warrant that your information is accurate, lawful, and compliant (see our Terms). We may remove or suspend any listing that appears inaccurate or non-compliant.
How can my clinic reply to reviews, and what is Clanics' review moderation policy?
Clinics are encouraged to engage constructively with client feedback. Through your dashboard, clinics on a paid plan can reply directly to any review published on their profile. To maintain platform integrity, we enforce strict review moderation guidelines. If you believe a review breaches our policies — for instance, if it contains defamatory language, a conflict of interest (such as a competitor review), or incorrect medical assertions — you can submit a moderation request. Our moderation team will review the request and, where appropriate, request further details or remove the offending content.
What insights are available in the Market Intelligence dashboard?
The Market Intelligence dashboard provides anonymised, aggregated market insights to help you position your clinic competitively. It shows how your prices compare with nearby clinics service by service, local search demand for your services, your newest local competitors, areas with high demand but few clinics, and an estimate of the revenue you could win back by adjusting your pricing. These insights are presented in your dashboard so you can refine your pricing and focus your marketing where demand is strongest. Market Intelligence is included with the Keep Growing plan.
How does listing work, and how does Clara help set up my clinic profile?
When you register, Clara finds your clinic's Google listing and imports your name, address, opening hours and the services Google lists into a draft profile. You confirm your email with a code; then, in your dashboard, you add prices and at least one photo of your clinic, and ask to go live. A paid plan can be chosen at any time afterwards.
How do I cancel my subscription, and what happens to my listing and data?
You can cancel a paid plan at any time from your Billing page. Cancellation takes effect at the end of your current billing period — you keep full access until then, and no further charges are taken. After that, your clinic moves to the free Get Found plan: your listing stays live (with free-plan limits) and your data is not deleted. If you’d prefer your account and data to be permanently removed, you can request erasure and we’ll process it in line with UK GDPR. Please note that paid fees are non-refundable — see our Terms.
What happens if my subscription payment fails?
If a payment fails, we don’t cut off your paid features straight away. Stripe automatically retries the charge, and your clinic keeps its paid plan during a short grace period (currently 7 days) so a temporary card issue doesn’t disrupt your listing. We’ll prompt you to update your card on your Billing page. If the payment still isn’t resolved after the grace period, your clinic moves to the free Get Found plan until billing is back in order — your data and enquiries are never deleted.
Can I get a refund if I cancel, downgrade, or pause my listing?
No. As a business (B2B) service, all subscription fees and Boost payments are non-refundable, and we don’t offer partial refunds or pro-rata credit for unused time, downgrades, paused profiles, or completed Boosts. When you cancel, you simply keep your paid plan until the end of the period you have already paid for, with no further charges after that. Full details are in section 8a of our Terms.
How do I edit my profile, add photos and services, and manage my team?
Everything is managed from your clinic dashboard. You can edit your About text, languages, opening hours, services, prices and photos at any time; your clinic’s name, address and phone number come from its Google listing. Your plan sets how many photos, services, and team seats you have (for example, more on Get Booked and Keep Growing) — you’ll see your current allowance in the dashboard, and you can upgrade whenever you need more. To add colleagues, invite them from the Team area; each invited member gets their own secure sign-in, so your staff can manage enquiries together.
Ask our team directly
No FAQ matched your search — send us your question and our team will reply directly.