Terms of use

Important Legal Notice — Please Read Carefully Before Using Clanics

1. Pure Public Marketplace and Zero Verification: Clanics is a trading brand and passive public online listing directory owned and operated by Glanis Ltd. Clara is our automated artificial-intelligence ("AI") software search and onboarding tool. Neither Glanis Ltd, nor Clanics, nor Clara is a healthcare provider, clinic, hospital, medical agency, broker, fiduciary, or agent of any user. We strictly do NOT verify, vet, audit, inspect, credential-check, or endorse any Clinic, practitioner, or Client anywhere in the world. All listings, profiles, credentials, prices, reviews, and AI outputs are provided strictly "AS IS" and may be inaccurate, incomplete, outdated, or wrong.

2. 100% User Responsibility and Zero Platform Liability: Every Client (B2C consumer/patient/visitor) and every Clinic (B2B healthcare provider/practitioner/business user) uses the Platform and deals with other users 100% at their own sole risk and responsibility. To the fullest extent permitted by law, Glanis Ltd, Clanics, Clara, and our founder, directors, officers, shareholders, employees, contractors, affiliates, and agents accept zero (0%) responsibility and zero (0%) liability for any medical treatment, clinical outcome, complication, malpractice, dispute, travel arrangement, data handling by a Clinic, or loss of any kind.

3. 100% Strict No-Refund Policy for Clinics (B2B): All Clinic subscriptions, plans, upgrades, renewals, and Boost payments are business-to-business commercial transactions and are 100% final and strictly non-refundable under any circumstances whatsoever, with zero guarantee of enquiries, leads, rankings, bookings, or commercial return.

Unified Agreement: This single document contains the complete Terms of Service governing both B2C Clients (Part A, Section 7) and B2B Clinics (Part B, Sections 8, 8a and 8b), alongside the general provisions binding all users globally:

• 1. Corporate Identity, Brand Ownership and Binding Scope (Glanis Ltd, Clanics and Clara)
• 2. Definitions and Interpretation
• 3. Nature of the Platform — Pure Passive Marketplace and Neutral Conduit (Global Regulatory and Healthcare Exclusion)
• 4. Strict "As-Is" and Zero Verification Disclaimer — No Vetting of Clinics or Clients
• 5. Clara AI Disclaimer — Automated Software Only, Zero Medical Advice and Zero Reliance
• 6. Eligibility, Global Reach and Cross-Border Compliance
• 7. Part A — Specific Terms for Clients (B2C Patients, Enquirers, Reviewers and Visitors)
• 8. Part B — Specific Terms for Clinics (B2B Healthcare Providers, Practitioners and Staff)
• 8a. B2B Subscriptions, Boosts, Stripe Billing and Absolute 100% No-Refund Policy
• 8b. Zero Guarantee of Enquiries, Bookings or ROI and Market Intelligence Disclaimer
• 9. User-Generated Content, Reviews, Ratings and Defamation Act 2013 Protection
• 10. Acceptable Use, Account Security and Online Safety Act 2023
• 11. Intellectual Property Rights and Worldwide Licence to Content
• 12. Cross-Border Treatment, Medical Tourism Risks and Package Travel Exclusion
• 13. MHRA Regulations and Prescription-Only Medicines (POM) Advertising
• 14. Data Protection, Independent Data Controllers and Clinic Data Processing Terms
• 15. Disclaimers, Exclusion of Warranties and Zero Duty of Care
• 16. Comprehensive Exclusion and Limitation of Liability
• 17. Full Indemnification
• 18. Medical Disclaimer and Emergencies
• 19. Suspension, Restriction, Termination and Account Deletion
• 20. Changes to the Platform and Variations to These Terms
• 21. Force Majeure
• 22. General Legal Provisions
• 23. Complaints, User Disputes and Waiver of Representative Actions
• 24. Governing Law and Jurisdiction (England and Wales)

1. Corporate Identity, Brand Ownership and Binding Scope (Glanis Ltd, Clanics and Clara)

These Terms of Service ("Terms") govern all access to and use of the website (clanics.com), web applications, mobile interfaces, Clinic portal, messaging tools, and automated artificial-intelligence ("AI") interfaces operated under the brand name "Clanics" and its automated AI tool "Clara" (collectively, the "Platform").

Clanics is a proprietary brand owned and operated by Glanis Ltd, a limited liability company incorporated and registered in England and Wales under company number 13444991, with its registered office at 13 Hanover Square, London, England, W1S 1HN, VAT Registration No. GB514142531 (referred to in these Terms as "Glanis Ltd", "Clanics", "Company", "we", "us", or "our").

These Terms constitute a legally binding contract between Glanis Ltd and every person or legal entity accessing, browsing, chatting with Clara, registering an account, submitting an enquiry, posting a review, claiming or creating a Clinic listing, purchasing a subscription or Boost, or otherwise using the Platform anywhere in the world ("you", "your"). By using the Platform in any way, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and our Privacy Policy (which is incorporated into these Terms by reference). If you do not agree to every provision of these Terms, you must not access or use the Platform.

2. Definitions and Interpretation

In these Terms, unless the context requires otherwise:

• "Client" (also "Patient", "Visitor", "Enquirer", or "B2C User") means any individual who accesses or uses the Platform to browse listings, interact with Clara, compare or shortlist Clinics, submit enquiries, exchange messages or attachments, or read or submit reviews.
• "Clinic" (also "Provider", "Practitioner", "Business", or "B2B User") means any independent clinic, hospital, dental practice, aesthetic or cosmetic practice, beauty salon, hair or nail studio, spa, hair transplant centre, laser or eye clinic, medical or wellness business, doctor, dentist, clinician, aesthetician, beautician, specialist, practitioner, owner, director, employee, staff member, or representative that is listed on, claims a profile on, registers on, or uses the Platform in a business or professional capacity.
• "Clara" means the automated artificial-intelligence software interface made available on the Platform by Glanis Ltd to assist Clients in filtering directory listings and to assist Clinics in structuring initial listing details.
• "Content" means any text, data, business details, treatment names, indicative prices, photographs, PDF documents, messages, enquiries, reviews, ratings, clinic replies, market analytics, or other material uploaded to, displayed on, generated within, or transmitted through the Platform.
• "User-Generated Content" means all Content submitted, uploaded, or transmitted by Clients or Clinics, as well as publicly sourced third-party directory data relating to Clinics.

3. Nature of the Platform — Pure Passive Marketplace and Neutral Conduit (Global Regulatory and Healthcare Exclusion)

Strictly a passive public marketplace. Clanics is strictly a passive, public online listing directory, advertising venue, and neutral technical conduit for communication between independent Clients and independent Clinics. Neither Glanis Ltd, nor Clanics, nor Clara is a healthcare provider, medical clinic, hospital, surgery, pharmacy, dental practice, aesthetic salon, clinical referral agency, medical tourism broker, travel agent, insurer, fiduciary, or agent of any Client or Clinic.

No regulated healthcare activity. Glanis Ltd does not provide, arrange, supply, recommend, endorse, supervise, triage, facilitate, or coordinate any regulated clinical activity, medical treatment, surgical intervention, dental procedure, cosmetic procedure, diagnostic service, prescription, or clinical aftercare within the meaning of the UK Health and Social Care Act 2008, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, or any equivalent healthcare legislation in any jurisdiction worldwide. We are not registered with — and are not required by law to register with — the Care Quality Commission (CQC), Healthcare Inspectorate Wales (HIW), Healthcare Improvement Scotland (HIS), the Regulation and Quality Improvement Authority (RQIA), the General Medical Council (GMC), the General Dental Council (GDC), the Nursing and Midwifery Council (NMC), or any overseas ministry of health or medical regulator.

Never a party to any transaction or treatment. Glanis Ltd is never a party to any consultation, medical examination, quotation, booking, deposit, payment, treatment plan, surgical or non-surgical procedure, aftercare, or contract between a Client and a Clinic. Any communication, arrangement, booking, payment, or clinical relationship is formed directly, solely, and exclusively between the Client and the independent Clinic. Glanis Ltd has zero authority to bind any Clinic or Client and accepts zero responsibility or liability for the performance, non-performance, safety, legality, quality, or outcome of any consultation, treatment, or agreement.

No NHS or government affiliation. Clanics is a private commercial directory operated by Glanis Ltd. We are not part of, affiliated with, endorsed by, funded by, or connected to the UK National Health Service (NHS), any UK government department, or any state or public health authority in any country. All listed Clinics operate independently.

4. Strict "As-Is" and Zero Verification Disclaimer — No Vetting of Clinics or Clients

WE STRICTLY DO NOT VERIFY OR CHECK ANY CLINICS OR USERS. You expressly acknowledge, understand, and agree as a fundamental condition of using the Platform that Glanis Ltd, Clanics, and Clara do NOT verify, vet, audit, inspect, investigate, background-check, credential-check, accredit, endorse, or guarantee any Clinic, practitioner, staff member, or Client anywhere in the world.

Without limiting the generality of the foregoing:

• Zero verification of Clinic credentials or safety: We do not check, confirm, or monitor whether any Clinic or individual practitioner holds valid medical, dental, nursing, or clinical licences, regulatory registrations (such as CQC, GMC, GDC, NMC, or foreign equivalents), specialist qualifications, board certifications, professional indemnity or malpractice insurance, premises licences, infection-control or hygiene standards, or legal authority to perform any procedure in any jurisdiction.
• Zero verification of Clinic listings and public data: Clinic profiles, treatment lists, starting ("from") prices, opening hours, addresses, websites, photographs, and descriptions are either self-submitted by Clinics or compiled automatically from publicly available third-party sources (such as Google Maps / Google Places). All such information is provided strictly "AS IS" and "AS AVAILABLE" without verification by us, and may be inaccurate, incomplete, misleading, out of date, or entirely wrong.
• Zero verification of Clients: We do not verify the real-world identity, age, medical history, clinical suitability, psychological readiness, financial means, or good faith of any Client who uses the Platform or contacts a Clinic.
• Moderation and badges are not verification: The publication of a listing, the display of any label or badge (including "Sponsored", plan indicators, or review counts), the syncing of a profile with Google, or our technical moderation of edits or reviews is strictly an administrative, formatting, or paid-promotional function. It never constitutes verification, approval, clinical assessment, or confirmation that anything stated by or about a Clinic or Client is true, safe, or lawful.
• 100% sole responsibility for due diligence: Every Client and every Clinic accepts 100% sole and exclusive responsibility for carrying out their own independent verification and due diligence before any reliance, communication, travel, booking, payment, or treatment. For Clients, this includes independently checking official regulatory registers (such as the GMC, GDC, NMC, CQC, or the relevant national health ministry and medical register in the Clinic's country), demanding proof of current malpractice insurance and qualifications directly from the Clinic, and taking independent medical advice from their own doctor. For Clinics, this includes performing full patient identity, age, consent, and clinical suitability checks.

5. Clara AI Disclaimer — Automated Software Only, Zero Medical Advice and Zero Reliance

Clara is an automated AI software tool, not a clinician or human adviser. Clara is an automated software interface owned by Glanis Ltd (utilising deterministic software rules alongside third-party large language models, including Google Gemini APIs) designed solely to help Clients filter directory listings by treatment category and location, and to help Clinics populate draft listing information. Clara is NOT a human being, doctor, dentist, surgeon, nurse, pharmacist, or healthcare professional.

Zero medical advice; not a medical device. Clara is strictly prohibited from — and incapable of — providing medical advice, clinical diagnosis, triage, symptom evaluation, treatment recommendations, candidacy or suitability assessments, risk evaluations, or clinical rankings. Clara is not a medical device within the meaning of the UK Medical Devices Regulations 2002, Regulation (EU) 2017/745 (EU MDR), US FDA rules, or MHRA guidance on software and AI as a medical device.

AI outputs may be wrong ("hallucinations"). Because Clara is an automated AI system interacting with unverified directory data, Clara can and does make mistakes: her outputs, summaries, translations, and filtered results may be inaccurate, incomplete, out of date, misclassified, or entirely wrong. Nothing generated by Clara constitutes a representation, warranty, endorsement, or professional opinion by Glanis Ltd.

Zero reliance and zero liability. You agree that you place zero medical, clinical, legal, or financial reliance on any output from Clara. You must independently verify all information directly with the relevant Clinic and qualified human medical professionals. To the fullest extent permitted by law, Glanis Ltd excludes all responsibility and liability for any output of Clara or any decision or action taken in connection with it.

6. Eligibility, Global Reach and Cross-Border Compliance

Strictly 18+ only. You must be at least eighteen (18) years of age and possess full legal capacity to enter into binding contracts to access or use the Platform in any capacity. The Platform must never be used by anyone under 18. If you access or use the Platform on behalf of a Clinic or corporate entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.

UK operation, worldwide access. Clanics is operated by Glanis Ltd from England and Wales and may be accessed by Clients and Clinics globally (including across the United Kingdom, the European Economic Area, Türkiye, the Middle East, North America, Asia-Pacific, and elsewhere). We make no representation or warranty that the Platform, any Clinic listing, or any medical or cosmetic procedure is lawful, regulated, appropriate, or available in your country of residence or in the destination country of any Clinic. You access the Platform entirely on your own initiative and are 100% responsible for complying with all local laws and regulations applicable to you or your business in your jurisdiction.

Sanctions compliance. You warrant that neither you nor any Clinic you represent is located in, organised under the laws of, or ordinarily resident in any country or territory subject to UK, UN, EU, or US comprehensive sanctions, nor listed on any UK HM Treasury (OFSI) or international restricted-party list.

Authoritative language. While Clara and parts of the Platform may support multiple languages or automated translations for convenience, the English-language text of these Terms and our Privacy Policy is the sole authentic and legally binding version. In the event of any discrepancy or ambiguity between a translated version and the English version, the English version shall prevail in all respects.

7. Part A — Specific Terms for Clients (B2C Patients, Enquirers, Reviewers and Visitors)

This Section 7 applies to all Clients (B2C Users) in addition to the general provisions of these Terms:

• Directory and messaging conduit only: The Platform allows you to browse unverified Clinic listings, interact with Clara, save a shortlist, send enquiries, exchange messages and voluntary attachments (photos/PDFs), and post reviews of booked Clinics. Glanis Ltd does not book appointments, does not collect deposits or payments for medical treatment, and never acts as your agent or the Clinic's agent.
• 100% assumption of clinical, travel and financial risk: Every medical, surgical, dental, aesthetic, hair restoration, ophthalmology, dermatology, or wellness procedure carries serious inherent risks — including but not limited to infection, bleeding, nerve damage, scarring, asymmetry, implant or graft failure, anaesthesia complications, long-term pain, dissatisfaction, need for costly revision procedures, permanent disability, or death. Your decision to contact, travel to, pay, or undergo treatment with any Clinic is made 100% at your own sole discretion and risk.
• Zero reliance on Platform information: All prices shown on the Platform are indicative starting ("from") figures only and may exclude consultations, diagnostic scans, medications, hospital fees, anaesthesia, aftercare, or taxes. You must obtain a formal, written clinical treatment plan and binding quotation directly from the Clinic after an in-person medical examination before consenting to or paying for any procedure.
• Voluntary disclosures and attachments: You are solely responsible for all messages, photographs, PDF documents, and personal or health information you choose to upload or transmit to a Clinic. Once transmitted to a Clinic, that Clinic handles your data as an independent data controller outside our control (see Section 14 and our Privacy Policy).
• Complete release of Glanis Ltd, Clanics and Clara: To the fullest extent permitted by applicable law, you irrevocably and unconditionally release, waive, and forever discharge Glanis Ltd, Clanics, Clara, and our founder, directors, officers, shareholders, employees, contractors, affiliates, and agents from any and all claims, demands, causes of action, liabilities, damages, losses, costs, and expenses (whether known or unknown, direct or indirect) arising out of or in any way connected with any Clinic, practitioner, consultation, diagnosis, procedure, complication, aftercare, fee dispute, refund dispute, or travel arrangement anywhere in the world. Any dispute you have with a Clinic is strictly and exclusively between you and that Clinic.

8. Part B — Specific Terms for Clinics (B2B Healthcare Providers, Practitioners and Staff)

This Section 8 (together with Sections 8a and 8b) applies to all Clinics, practitioners, owners, administrators, staff members, and representatives who register, claim, manage, or maintain a Clinic profile on the Platform:

• Strictly Business-to-Business (B2B) Contract — Consumer Rights Excluded: You acknowledge, warrant, and agree that whenever you register, claim, manage, or subscribe on behalf of a Clinic, you are acting wholly and exclusively in the course of a business, trade, or profession (a business-to-business contract) and not as a consumer. Accordingly, all statutory consumer protection rights, cooling-off periods, and consumer cancellation or refund rights — including under the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any EU or international consumer protection directives — are expressly excluded and do not apply to you.
• Continuing Clinic Warranties and Undertakings: You represent, warrant, and undertake to Glanis Ltd on an ongoing daily basis that: (a) you and every practitioner, clinician, and staff member operating at or through your Clinic hold and maintain in full force all licences, registrations, accreditations, permits, and regulatory approvals required by law in every jurisdiction where you operate (including CQC/HIW/HIS/RQIA and GMC/GDC/NMC registration in the UK, or the mandatory national health ministry and professional medical registers in your jurisdiction); (b) you maintain comprehensive, valid professional indemnity, medical malpractice, and public liability insurance adequate for all treatments and procedures you offer; (c) all Content, business details, credentials, treatment descriptions, prices, photographs, and review responses you publish or sync are true, accurate, complete, not misleading, and infringe no third-party intellectual property, privacy, or other rights; (d) your profile and all marketing on the Platform comply strictly with all applicable healthcare, advertising, and consumer laws (including, where accessible to UK users, the ASA CAP Code, the Human Medicines Regulations 2012, MHRA guidance, and the Digital Markets, Competition and Consumers Act 2024); and (e) you have full corporate and legal authority to bind the Clinic to these Terms.
• 100% Sole Responsibility for Listing and Clinical Care: You are 100% solely and exclusively responsible for your Clinic profile, pricing, patient communications, identity and age checks, clinical consultations, informed consent, medical suitability assessments, surgical/clinical procedures, hygiene, aftercare, medical records, tax compliance, and patient complaints.
• Dealing with Clients at Your Own Sole Risk: Because Glanis Ltd does not verify or vet any Client, you accept every enquiry, message, attachment, booking, and patient interaction entirely at your own risk (including the risk of false information, time-wasting, no-shows, cancellation, fraud, or defamation), and you irrevocably release Glanis Ltd from all claims arising from any Client or user interaction.
• Absolute Right to Refuse, Suspend, Edit or Remove Listings: Glanis Ltd reserves the unfettered right, at our sole and absolute discretion and at any time with or without notice, to refuse to publish, pause, edit, reclassify, downgrade, suspend, or permanently delete any Clinic listing, photo, service, review response, or account for any reason whatsoever (including suspected breach of these Terms, regulatory risk, user complaints, or protection of the Platform's integrity), without any liability to you and without any refund of fees paid.

8a. B2B Subscriptions, Boosts, Stripe Billing and Absolute 100% No-Refund Policy

The following commercial and payment terms govern all Clinic accounts, subscriptions, and paid features without exception:

• Free and Paid Tiers: Creating or claiming a basic listing on the Platform may be offered free of charge with limited features. Clinics may purchase recurring paid subscription plans (including Get Booked and Keep Growing, billed monthly or annually) and one-off promotional placements ("Boosts"). Paid plans and Boosts affect profile features and promotional placement (labelled "Sponsored" where applicable) and never constitute an endorsement, verification, or clinical approval by Glanis Ltd.
• ABSOLUTE 100% NO-REFUND POLICY: ALL SUBSCRIPTION FEES (MONTHLY OR ANNUAL), PLAN UPGRADES, RENEWAL CHARGES, BOOST PAYMENTS, AND ANY OTHER SUMS PAID BY OR ON BEHALF OF A CLINIC TO Glanis Ltd ARE 100% FINAL, NON-CANCELLABLE FOR REFUND, AND STRICTLY NON-REFUNDABLE UNDER ANY CIRCUMSTANCES WHATSOEVER. Without limitation, zero refunds, zero partial refunds, zero pro-rata refunds, and zero credits will ever be given for: (i) unused subscription time, partial billing months or years, or non-use of the Platform; (ii) dissatisfaction with the Platform or lack of enquiries, messages, leads, views, bookings, or revenue; (iii) pausing your Clinic profile, unpublishing your listing, or downgrading your subscription plan; (iv) active, completed, or unused Boosts; (v) suspension, restriction, rejection, or termination of your Clinic listing or account by Glanis Ltd (including for breach of these Terms, MHRA/ASA/CQC non-compliance, or patient complaints); (vi) closure, insolvency, or sale of your Clinic; or (vii) failure to cancel a subscription before its automatic renewal date or before the expiry of a trial period where a payment method is on file. As a B2B commercial customer, you expressly agree that this 100% no-refund policy is a fundamental, fair, and reasonable allocation of commercial risk reflected in our pricing.
• Subscription Renewal and Cancellation: Paid subscriptions renew automatically at the end of each monthly or annual billing cycle unless cancelled prior to the renewal date via your Clinic Billing dashboard (/admin/billing). Cancellation stops future recurring charges and takes effect strictly at the end of the then-current paid billing period; your paid plan features remain active until the end of that period, and no refund or pro-rata credit is issued for any remaining days or months of the current billing period.
• Free Trials: Where we offer a promotional free trial of a paid plan (for example, a 14-day trial), eligibility is limited to one trial per Clinic as determined by us in our sole discretion. If you add a payment method and do not cancel before the trial ends, your subscription automatically converts into a paid recurring subscription and the first billing charge is immediately non-refundable.
• Payment Processing via Stripe: All payments and billing mandates are processed by our third-party payment processor, Stripe, subject to Stripe's own terms and privacy policy. Glanis Ltd is not a bank, payment institution, or money-services business, does not store your full payment card numbers, and excludes all liability for any act, omission, outage, fee, currency conversion, or declined transaction of Stripe or any card network.
• No Set-Off and Strict Prohibition on Chargebacks: All fees payable by a Clinic must be paid in full without any set-off, counterclaim, deduction, or withholding. You agree never to initiate an unwarranted credit/debit card chargeback or payment reversal to circumvent the 100% no-refund policy or cancellation rules set out in these Terms. Initiating a chargeback is a material breach of contract: upon any chargeback or payment dispute, Glanis Ltd may immediately suspend or terminate your Clinic listing and account without notice, submit these Terms as conclusive evidence against the dispute, and recover from you on a full indemnity basis the disputed amount together with all Stripe dispute fees, administrative costs, and legal recovery expenses.
• Pricing Changes and Taxes: Stated prices exclude UK Value Added Tax (VAT) and any applicable local sales, digital-services, or withholding taxes, which are added at checkout where required by law. Clinics are solely responsible for all taxes arising in their own jurisdiction. We may modify subscription or Boost prices prospectively at any time.

8b. Zero Guarantee of Enquiries, Bookings or ROI and Market Intelligence Disclaimer

• Zero guarantee of commercial results: Clanics provides software and directory listing tools only. Glanis Ltd makes zero representation, warranty, promise, or guarantee of any kind that listing on the Platform, subscribing to any paid plan (Get Booked, Keep Growing, or otherwise), or purchasing any Boost will result in any minimum number of impressions, search rankings, Clara mentions, profile views, patient enquiries, messages, bookings, treatments, or financial return on investment (ROI). Any ROI calculators, sample figures, case studies, or projections displayed on the Platform (including on /pricing, /roi, or /why-join) are purely hypothetical, illustrative mathematical examples and never contractual commitments.
• Market Intelligence and Analytics Disclaimer: Where the Platform provides analytics, competitor price benchmarks, demand indicators, saturation metrics, or similar data ("Market Intelligence"), all such figures are automated, aggregated statistical estimates derived from unverified directory listings and general platform activity. Market Intelligence is provided strictly "AS IS" for general informational background only, may be inaccurate, incomplete, delayed, or unrepresentative of real-world market conditions, and never constitutes financial, pricing, commercial, investment, or professional advice. You rely on Market Intelligence 100% at your own sole risk, and Glanis Ltd accepts zero liability for any business, pricing, or marketing decision you make.

9. User-Generated Content, Reviews, Ratings and Defamation Act 2013 Protection

Neutral hosting intermediary. Reviews, ratings, clinic replies, profile descriptions, and messages published or transmitted on the Platform are User-Generated Content authored solely by the respective Client or Clinic. Glanis Ltd acts strictly as a passive hosting intermediary and is not the author, editor, or legal publisher of any User-Generated Content, relying on all statutory intermediary defences including Section 5 of the UK Defamation Act 2013, the Electronic Commerce (EC Directive) Regulations 2002, and equivalent international safe-harbour laws.

Review rules and zero verification of review truth. Reviews express the subjective personal opinions of individual Clients and are never statements of fact, clinical assessments, or endorsements by Glanis Ltd. While our technical workflow requires a recorded booking status before a review form is unlocked and applies automated profanity/PII screening in line with the ASA CAP Code and the Digital Markets, Competition and Consumers Act 2024:

• Clients must only submit genuine, honest, first-hand reviews of services they actually experienced, and must never post fake, incentivised, paid-for, defamatory, extortionate, or misleading reviews, nor include personal contact details or third-party personal data.
• Clinics must never post fake reviews, offer undisclosed inducements in exchange for positive reviews or removal of negative reviews, or disclose confidential patient medical information in a public review reply without explicit lawful patient consent.
• We do not investigate or guarantee the factual truth of any review or clinic reply. Ratings and review counts (including any historical or third-party ratings) are automated mathematical aggregations only.
• Glanis Ltd reserves the absolute right — without obligation and without liability to any Client or Clinic — to hold, edit, reject, hide, anonymise, or permanently remove any review or clinic reply at any time in our sole discretion, and we have no obligation to adjudicate factual or clinical disputes between Clients and Clinics.

10. Acceptable Use, Account Security and Online Safety Act 2023

You must not use the Platform, nor upload, transmit, or publish any Content (including in Clara chats, clinic profiles, enquiries, messages, PDF/image attachments, or reviews) that:

• Is unlawful, fraudulent, defamatory, libellous, threatening, abusive, harassing, discriminatory, obscene, or invasive of another person's privacy;
• Is false, deceptive, inaccurate, or misleading, or impersonates any person, practitioner, regulator, or business;
• Infringes any copyright, trade mark, database right, confidentiality duty, or other intellectual-property or proprietary right of any party;
• Advertises prescription-only medicines (POMs) to the public or promotes unlawful or unlicensed medical procedures;
• Constitutes illegal content or priority illegal content within the meaning of the UK Online Safety Act 2023;
• Contains viruses, trojans, malicious scripts, or corrupted files, or attempts to probe, scan, bypass rate limits, or gain unauthorised access to any part of the Platform; or
• Scrapes, crawls, spiders, mines, harvests, copies, or extracts directory listings, prices, reviews, or other data from the Platform by automated or manual means, or uses any Platform Content to train, fine-tune, or populate any competing directory, database, or artificial-intelligence model.

Account and sign-in security. Clanics uses passwordless one-time sign-in codes ("OTPs") and session cookies. You are 100% responsible for maintaining the security of your email account, devices, and active sessions. Every action taken under your account (including accepting these Terms, sending messages, or purchasing subscriptions/Boosts) is legally binding on you. You must notify us immediately via our contact form if you suspect unauthorised access. We accept zero liability for any loss arising from unauthorised access to your email or account.

Reporting illegal or infringing content. Anyone may report suspected illegal, defamatory, or infringing Content via the in-app reporting tools or via our contact form with full particulars. We operate proportionate notice-and-takedown procedures in line with the Online Safety Act 2023 and the Defamation Act 2013, and may remove Content or suspend accounts at our sole discretion without liability.

11. Intellectual Property Rights and Worldwide Licence to Content

Our intellectual property. All rights, title, and interest (including copyright, database rights, trade marks, service marks, trade dress, source code, algorithms, UI design, the "Clanics" and "Clara" names and logos, and the structure and compilation of the directory) in and to the Platform are owned exclusively by or licensed to Glanis Ltd. Except for the limited, revocable, non-exclusive, personal right to access and use the Platform strictly in accordance with these Terms, no right, title, or licence is granted to you.

Licence you grant to us. You retain ownership of the intellectual property rights in the Content you submit. By uploading, submitting, syncing, or transmitting any Content to or through the Platform (including Clinic profiles, business names, logos, treatment prices, clinic photographs, reviews, clinic replies, and messages), you grant Glanis Ltd an unconditional, worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, transferable, and sub-licensable licence to host, store, cache, reproduce, resize, format, translate, display, publish, distribute, and use that Content for the purposes of operating, marketing, promoting, indexing, and improving the Platform and our business. You represent and warrant that you unconditionally own or hold all necessary licences, permissions, and patient/model releases to grant this licence and that our use of your Content will never infringe the rights of any third party (including Google, photographers, or patients).

Feedback. Any suggestions, enhancement requests, ideas, or feedback you provide regarding Clanics or Clara may be used by Glanis Ltd on a perpetual, irrevocable, worldwide, royalty-free basis without restriction or compensation.

12. Cross-Border Treatment, Medical Tourism Risks and Package Travel Exclusion

Package Travel Regulations 2018 exclusion. Neither Glanis Ltd nor Clanics organises, sells, offers for sale, bundles, facilitates, or acts as a trader for any "package" or "linked travel arrangement" within the meaning of the UK Package Travel and Linked Travel Arrangements Regulations 2018 (or EU Directive (EU) 2015/2302). We do not book, arrange, or provide flights, transport, hotel accommodation, airport transfers, visas, or travel services of any kind.

100% medical tourism and overseas treatment risk. If you choose to travel domestically or internationally (for example, to Türkiye, continental Europe, the Middle East, Asia, or the Americas) to attend a Clinic listed on the Platform, you do so 100% at your own sole risk. You acknowledge that healthcare regulation, practitioner licensing, hospital accreditation, infection control, medicine supply chains, clinical aftercare, data protection, and legal remedies outside the United Kingdom may differ fundamentally from — and may be substantially less protective than — those in the UK. If complications arise after you return home, local healthcare services (including the NHS) may not provide free corrective or non-emergency follow-up care, and pursuing legal proceedings or enforcing a judgment against an overseas Clinic may be legally or practically impossible. Glanis Ltd has zero responsibility or liability for any aspect of domestic or international travel or cross-border treatment. You are solely responsible for obtaining specialist medical-tourism and travel insurance covering elective procedures abroad, medical complications, and emergency repatriation.

Currencies and indicative pricing. Clinics list indicative "from" prices in UK Pounds Sterling (£ / GBP) or the local currency displayed on the listing. All prices displayed on a Clinic's profile are non-binding indicative starting estimates only and are subject to clinical consultation, examination, and a formal quotation issued directly by the Clinic. Clinics warrant that their pricing complies with the UK Digital Markets, Competition and Consumers Act 2024, the UK CAP Code, and all equivalent consumer protection and price-transparency laws in the jurisdictions where they operate or advertise. Glanis Ltd does not set clinical prices or exchange rates and has zero liability for price changes, extra clinical charges, or foreign-exchange costs.

13. MHRA Regulations and Prescription-Only Medicines (POM) Advertising

Under the UK Human Medicines Regulations 2012, the Medicines Act 1968, the ASA CAP Code, and guidance issued by the Medicines and Healthcare products Regulatory Agency (MHRA), advertising prescription-only medicines ("POMs") — including Botulinum Toxin products, prescription weight-management injections, and other POMs — to the general public is strictly prohibited in the United Kingdom. Every Clinic is 100% solely responsible for ensuring that its profile, service names, descriptions, images, and communications comply at all times with all MHRA, ASA, and local pharmaceutical advertising laws. Glanis Ltd does not pre-clear listings for regulatory compliance, accepts zero liability for any Clinic's breach of advertising or medicines law, and may immediately remove or edit any non-compliant Content or suspend any Clinic account without notice and without refund.

14. Data Protection, Independent Data Controllers and Clinic Data Processing Terms

Our collection and processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Under the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the EU GDPR (where applicable), and international data protection laws:

• Strict separation of Data Controllers (No Joint Controllership): Glanis Ltd is an independent Data Controller solely in respect of operating the Platform's technical account and directory infrastructure. Whenever a Client submits an enquiry, message, photo, or PDF attachment to a Clinic, or whenever a Clinic communicates with a Client, that Clinic receives and processes that personal and health data as a separate, independent Data Controller in its own right. Glanis Ltd and the Clinic are never joint controllers. Glanis Ltd exercises zero control over, and accepts zero responsibility or liability for, how any Clinic stores, uses, secures, shares, transfers internationally, or retains personal or medical data once made available to the Clinic.
• Mandatory Clinic data-protection obligations: Each Clinic warrants and undertakes that as an independent Data Controller it will: (a) comply strictly with the UK GDPR, EU GDPR, and all applicable local data-protection and medical-confidentiality laws in its jurisdiction; (b) process Client personal data (including Special Category health data) solely for the purpose of responding to the Client's enquiry and providing requested clinical care, never selling or misusing Client data; (c) maintain appropriate technical and organisational security measures; (d) provide its own privacy notice and honour data-subject rights requests directed to the Clinic; and (e) fully indemnify Glanis Ltd against any regulatory fine, ICO/supervisory claim, or data-subject claim arising from the Clinic's acts or omissions (Section 17).
• Article 28 Processor terms (where applicable): Strictly to the limited extent that Glanis Ltd ever processes personal data solely on a Clinic's documented instructions as a data processor (rather than as an independent controller), Glanis Ltd shall: (i) process such data only to provide the Platform's technical features in accordance with these Terms; (ii) ensure personnel are bound by confidentiality; (iii) implement appropriate technical and organisational security measures under Article 32 UK GDPR; (iv) engage authorised infrastructure sub-processors (as listed in our Privacy Policy) under written data-protection obligations; (v) assist the Clinic reasonably (at the Clinic's cost) with statutory data-protection obligations where required by Article 28(3) UK GDPR; and (vi) delete or anonymise such processor data upon account deletion in accordance with our Privacy Policy retention rules.

15. Disclaimers, Exclusion of Warranties and Zero Duty of Care

PLATFORM PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE". To the fullest extent permitted by the laws of England and Wales and any mandatory law in your jurisdiction, the Platform, Clara, all Clinic listings, all Market Intelligence, and all Content are provided strictly on an "AS IS", "WITH ALL FAULTS", and "AS AVAILABLE" basis, without any warranty, condition, representation, undertaking, or guarantee of any kind, whether express, implied, statutory, or arising by custom or course of dealing.

Without limitation, Glanis Ltd expressly disclaims and excludes all implied warranties and conditions of satisfactory quality, merchantability, fitness for a particular purpose, reasonable care and skill, title, non-infringement, accuracy, completeness, reliability, timeliness, safety, or uninterrupted, error-free, or virus-free operation.

NO DUTY OF CARE OR ASSUMPTION OF RESPONSIBILITY. You expressly agree that neither Glanis Ltd, nor Clanics, nor Clara, nor our founder, directors, officers, shareholders, employees, contractors, affiliates, or agents owes you or any third party any common-law or statutory duty of care in respect of the verification, vetting, monitoring, accuracy, clinical safety, or conduct of any Clinic, practitioner, or Client, nor in respect of any output of Clara or any medical or commercial outcome. Nothing we do in operating the Platform constitutes an assumption of responsibility by Glanis Ltd for any third party's acts, omissions, statements, or services anywhere in the world.

16. Comprehensive Exclusion and Limitation of Liability

16.1 Mandatory Statutory Carve-Out (English Law Compliance): Nothing in these Terms excludes or limits the liability of Glanis Ltd for: (a) death or personal injury caused directly by the proven negligence of Glanis Ltd itself or its own employees acting in the course of their employment (which, for the avoidance of doubt, never includes any act, omission, medical treatment, or negligence of any independent Clinic, practitioner, or third party, for whom Glanis Ltd is not responsible or vicariously liable); (b) fraud or fraudulent misrepresentation by Glanis Ltd itself; or (c) any other liability to the minimum extent that such liability cannot lawfully be excluded or limited under the Unfair Contract Terms Act 1977, the Consumer Rights Act 2015 (where applicable to a consumer), or other mandatory law of England and Wales.

16.2 Complete Exclusion of Liability for All Marketplace, Clinical, AI and Third-Party Matters: Subject only to Clause 16.1 above, and to the maximum extent permitted by law worldwide, Glanis Ltd, Clanics, Clara, and our founder, directors, officers, shareholders, employees, contractors, affiliates, licensors, and agents shall have ZERO (0%) RESPONSIBILITY AND ZERO (0%) LIABILITY to any Client, Clinic, or third party (whether arising in contract, tort including negligence, breach of statutory duty, misrepresentation, restitution, strict liability, or under any legal theory anywhere in the world) for any loss, damage, injury, claim, cost, or expense of any kind arising out of or in connection with:

• (a) Medical and Clinical Outcomes: Any consultation, examination, diagnosis, misdiagnosis, surgical or non-surgical procedure, dental or aesthetic treatment, complication, infection, injury, disability, disfigurement, psychological harm, death, malpractice, negligence, or aftercare provided or omitted by any Clinic, practitioner, or third party;
• (b) Unverified or Inaccurate Information: Any reliance on, or any error, inaccuracy, omission, falsehood, or misrepresentation in, any Clinic profile, credentials, licence status, registration, insurance, price, opening hours, photograph, review, rating, clinic reply, or third-party directory data (including Google Places data);
• (c) Clara AI and Automated Features: Any output, response, search filter, translation, error, omission, or "hallucination" of Clara (AI) or any automated moderation or Market Intelligence tool;
• (d) User Interactions, Bookings, Payments and Travel: Any enquiry, message, attachment, quotation, booking, cancellation, no-show, deposit, payment, fee dispute, refund refusal, chargeback, fraud, impersonation, data breach or data misuse by a Clinic, or domestic/international travel or accommodation arrangement;
• (e) Indirect, Consequential and Commercial Losses: Any indirect, consequential, special, incidental, exemplary, or punitive loss or damage, or any loss of profit, loss of revenue, loss of business, loss of enquiries or leads, loss of bookings, loss of anticipated savings, loss of opportunity, loss of goodwill, injury to reputation, wasted expenditure, or loss or corruption of data (whether direct or indirect, and whether or not foreseeable); or
• (f) Platform Availability, Moderation and Third-Party Infrastructure: Any suspension, edit, or removal of a listing, review, or account; any interruption, downtime, bug, or discontinuation of the Platform; or any act, omission, outage, or security incident of any third-party provider (including Stripe, Google, Cloudflare, hosting, or telecommunications networks).

16.3 Strict Financial Cap on Aggregate Liability: Subject always to Clauses 16.1 and 16.2 above, if and to the extent that Glanis Ltd is ever held legally liable to you by a court of competent jurisdiction for any claim or series of connected or unconnected claims arising out of or in connection with the Platform or these Terms, the total maximum aggregate liability of Glanis Ltd for all claims combined shall be strictly limited to:

• (a) For Clients, Visitors, and all B2C Users: Zero pounds sterling (£0.00) (reflecting that the Platform is made available to Clients free of charge as a passive public directory), or, solely if and to the minimum extent that a court of competent jurisdiction holds that applicable mandatory law does not permit a zero-pound cap, ten pounds sterling (£10.00) in the aggregate; and
• (b) For Clinics and all B2B / Business Users: Zero pounds sterling (£0.00) in respect of any free listing, third-party/Client interaction, Clara output, or Market Intelligence feature; and in respect of any claim directly concerning a paid subscription or Boost, strictly the lesser of one hundred pounds sterling (£100.00) or the net fees actually paid by that Clinic to Glanis Ltd in the one (1) calendar month immediately preceding the event giving rise to the claim. For the avoidance of doubt, this Clause 16.3(b) operates solely as a ceiling on damages and never entitles any Clinic to a refund of subscription or Boost fees under Section 8a.

16.4 Time Bar on B2B Claims: For Clinics and all business users (this clause does not apply to B2C consumers), any legal claim or cause of action arising out of or in connection with these Terms or the Platform must be formally issued and served within six (6) months (or, if a court holds six months unenforceable, within twelve (12) months) of the date on which the act or event giving rise to the claim first occurred, failing which such claim is irrevocably waived, extinguished, and time-barred.

17. Full Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold completely harmless Glanis Ltd, Clanics, Clara, and our founder, directors, officers, shareholders, employees, contractors, affiliates, and agents on a full indemnity basis from and against any and all third-party or regulatory claims, actions, proceedings, investigations, demands, liabilities, damages, fines, penalties, chargeback costs, losses, and expenses (including full legal and professional fees) arising out of or in connection with:

• (a) your access to or use of the Platform, Clara, or any Content;
• (b) any Content, listing, credential claim, price, photograph, attachment, message, review, or reply submitted, synced, or transmitted by you or through your account;
• (c) (where you are a Clinic) any consultation, medical or cosmetic procedure, clinical care, aftercare, omission, negligence, malpractice, regulatory breach, advertising breach (including MHRA/ASA/CQC), or data-protection breach by your Clinic or its practitioners/staff;
• (d) any dispute, contract, transaction, or interaction between a Client and a Clinic; or
• (e) your breach of any provision, warranty, or undertaking in these Terms or your violation of any law or third-party right anywhere in the world.

This indemnity survives the suspension, termination, or deletion of your account or these Terms.

18. Medical Disclaimer and Emergencies

MEDICAL EMERGENCY WARNING: Do NOT use Clanics or Clara for medical emergencies. If you or someone else is experiencing a medical emergency, severe pain, bleeding, breathing difficulty, allergic reaction, or urgent post-operative complication, contact your local emergency services or attend the nearest hospital emergency department immediately (for example, 999 or NHS 111 in the UK, 112 across Europe and Türkiye, 911 in North America, or the emergency number in your country).

Informational directory only — never medical advice. All Content on the Platform — including Clara's automated messages, Clinic profiles, treatment categories, indicative prices, reviews, and guides — is provided solely for general directory navigation. Nothing on the Platform is, or should ever be treated as, medical, dental, surgical, clinical, or healthcare advice, diagnosis, prognosis, or treatment recommendation. Always seek the direct, in-person advice of a properly qualified and registered physician, dentist, or healthcare professional regarding any medical condition or procedure.

19. Suspension, Restriction, Termination and Account Deletion

Your right to stop using the Platform. Clients and Clinics may stop using the Platform and delete their account at any time using the self-service deletion controls in their profile settings (/profile for Clients; the Danger Zone in /admin/clinic/danger for Clinic Primary Admins) or by contacting us via our contact form, as detailed in our Privacy Policy.

Our absolute right to suspend or terminate. Glanis Ltd may, at any time and in our sole and absolute discretion, with or without prior notice and without giving reasons, pause, restrict, suspend, or permanently terminate your access to the Platform, your account, or any Clinic listing (including for actual or suspected breach of these Terms, non-payment, chargebacks, regulatory or legal risk, user complaints, or operational reasons). You agree that Glanis Ltd shall have zero liability to you or any third party for any such suspension, restriction, or termination, and no Clinic shall be entitled to any refund, credit, or compensation of any kind.

Survival. Upon termination or account deletion, all licences granted to you cease immediately, while all provisions of these Terms that by their nature are intended to survive (including Sections 1, 3, 4, 5, 7, 8, 8a, 8b, 9, 11, 12, 13, 14, 15, 16, 17, 18, 19, 22, 23, and 24) shall continue in full force and effect indefinitely.

20. Changes to the Platform and Variations to These Terms

We constantly evolve the Platform and reserve the right to modify, update, restrict, or discontinue any feature, territory, listing category, or part of Clanics or Clara at any time without notice and without liability. We may revise and update these Terms from time to time by publishing a new version on /terms with an updated version number and date. Where you hold an account, we may also display an in-app notice or send an email notification. Your continued access to or use of the Platform after the updated Terms are published constitutes your binding acceptance of the updated Terms.

21. Force Majeure

Glanis Ltd shall not be in breach of these Terms nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from any event, circumstance, or cause beyond its reasonable control — including acts of God, natural disasters, epidemic or pandemic, war, terrorism, civil commotion, sanctions, government or regulatory action, labour disputes, power or internet failures, cyber-attacks, DDoS attacks, or outages or changes of third-party infrastructure providers (including Google, Stripe, Cloudflare, cloud hosts, or email providers).

22. General Legal Provisions

• No partnership, agency, or fiduciary duty: Nothing in these Terms creates, or shall be deemed to create, any partnership, joint venture, agency, employer-employee, fiduciary, or clinical relationship between Glanis Ltd and any Client or Clinic. Neither party has authority to bind the other.
• Assignment and sub-contracting: You may not assign, transfer, charge, sub-license, or deal in any manner with any of your rights or obligations under these Terms without our prior written consent. Glanis Ltd may freely assign, novate, transfer, charge, or sub-contract any or all of our rights and obligations under these Terms at any time (including upon a corporate restructuring, merger, or sale of assets or brand).
• Severability and judicial modification ("Blue-Pencil" clause): Each clause, sub-clause, and paragraph of these Terms operates separately. If any court or competent authority holds that any provision (or part of a provision) of these Terms is invalid, unlawful, or unenforceable to any extent in any jurisdiction, that provision (or part-provision) shall be deemed modified to the minimum extent necessary to make it valid and enforceable so as to give maximum effect to the protection of Glanis Ltd; and if such modification is not possible, the relevant part shall be severed without affecting the validity and enforceability of the remaining provisions of these Terms around the world.
• No waiver: No failure or delay by Glanis Ltd in exercising any right, power, or remedy under these Terms shall operate as a waiver of it, nor shall any single or partial exercise preclude any further exercise of that or any other right.
• Entire agreement and non-reliance: These Terms (together with our Privacy Policy) constitute the entire agreement between you and Glanis Ltd relating to your use of the Platform and supersede all prior oral or written discussions, representations, or understandings. You acknowledge and agree that in entering into these Terms you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, or understanding not expressly set out in these Terms.
• Third-party rights: Our founder and all directors, officers, shareholders, employees, contractors, affiliates, and agents of Glanis Ltd (and the brand Clanics and tool Clara) may enforce the disclaimers, exclusions, limitations of liability, releases, and indemnities in these Terms in their own right pursuant to the Contracts (Rights of Third Parties) Act 1999. Save as aforesaid, a person who is not a party to these Terms has no right under that Act to enforce any term of these Terms, and we may vary or rescind these Terms without the consent of any third party.
• Notices: Formal legal notices and general support enquiries to Glanis Ltd must be sent in English via our contact form (/contact). Notices to you may be sent to the email address associated with your account or posted on the Platform.

23. Complaints, User Disputes and Waiver of Representative Actions

Platform enquiries vs. clinical disputes. If you have a technical query or feedback regarding the Clanics website itself, please contact us. Glanis Ltd does not mediate, arbitrate, investigate, or resolve clinical, medical, booking, pricing, or refund disputes between Clients and Clinics. Any complaint about a Clinic's services, conduct, or fees must be addressed directly to that Clinic and, where appropriate, to the relevant medical or consumer regulator in the Clinic's jurisdiction.

Individual capacity only (Waiver of Class / Representative Actions): To the fullest extent permitted by applicable law in all jurisdictions worldwide, you and Glanis Ltd agree that any dispute or claim arising out of or relating to these Terms or the Platform shall be brought and resolved strictly on an individual basis, and you waive any right to bring, join, or participate in any purported class action, collective action, consolidated action, or representative proceeding against Glanis Ltd.

24. Governing Law and Jurisdiction (England and Wales)

Governing Law: These Terms, their subject matter, their formation, and the relationship between you and Glanis Ltd — including all contractual and non-contractual disputes or claims (whether in tort, negligence, statute, restitution, or otherwise) arising out of or in connection with them or your use of Clanics or Clara — shall be governed by and construed exclusively in accordance with the laws of England and Wales, regardless of the country or state from which you access the Platform or in which you or any Clinic are domiciled, resident, or incorporated (and excluding any conflict-of-laws rules that would apply the law of another jurisdiction).

Exclusive Jurisdiction for Clinics and Business Users (B2B): If you are a Clinic, practitioner, or other business user anywhere in the world, you irrevocably and unconditionally agree that the courts of England and Wales sitting in London shall have exclusive jurisdiction to settle any dispute or claim (contractual or non-contractual) arising out of or in connection with these Terms, the Platform, or their subject matter or formation, and you waive any objection to such courts on grounds of venue or forum non conveniens; provided always that Glanis Ltd retains the right to bring proceedings for injunctive relief, intellectual-property protection, or debt/chargeback recovery against a Clinic in the courts of the jurisdiction where that Clinic is based or holds assets.

Jurisdiction for Clients (B2C Consumers): If you are a Client acting as a consumer, you agree that the courts of England and Wales shall have jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Platform. Nothing in this Section 24 deprives a consumer of any non-excludable mandatory statutory right under the law of their habitual residence to bring or defend proceedings in the courts of the part of the United Kingdom (Scotland or Northern Ireland) or country in which they are domiciled, strictly where and to the minimum extent such right cannot lawfully be waived by agreement.