Terms of Service

Last updated: 30 June 2026  |  Version 1.1

1. About These Terms & Who We Are

These Terms of Service ("Terms") govern your access to and use of the website, web applications, mobile interfaces, chat tools, and related services operated under the brand name "Clanics" (collectively, the "Platform"). The Platform is owned and operated by Glanis Ltd, a company registered in England and Wales under company number 13444991, VAT Registration No. GB514142531 ("Company", "Glanis", "we", "us", "our").

These Terms form a legally binding agreement between you and Glanis Ltd. By accessing, browsing, registering for, submitting an enquiry through, listing on, or otherwise using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all policies referenced in them. If you do not agree, you must not access or use the Platform.

We may update these Terms at any time. The "Last updated" date and version above show when they last changed. Material changes will be notified by a notice on the Platform or by email where appropriate. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. It is your responsibility to review them periodically.

2. Definitions

In these Terms:

  • "Client" (also "Patient", "User", or "you" in a consumer context) means an individual who accesses the Platform to search for, compare, shortlist, enquire with, message, or review a Clinic.
  • "Clinic" means any independent business, practice, practitioner, salon, or specialist that registers, is listed, or maintains a profile on the Platform.
  • "Clara" means the automated artificial-intelligence search and onboarding assistant made available on the Platform.
  • "Content" means any information, text, profile data, prices, images, listings, messages, enquiries, reviews, ratings, or other material submitted to, displayed on, or transmitted through the Platform.
  • "User-Generated Content" means Content submitted by Clients or Clinics, as opposed to Content we author ourselves.

3. Nature of the Platform — Strictly a Passive Listing Directory (CQC Regulation Exclusion)

Neither Glanis Ltd nor Clanics is a healthcare provider, clinic, hospital, surgery, pharmacy, dental practice, salon, or clinical agency. We do not provide, arrange, supply, recommend, endorse, supervise, facilitate, or coordinate any regulated clinical activity, medical treatment, dental procedure, surgical intervention, cosmetic procedure, diagnostic service, prescription, or aftercare under the Health and Social Care Act 2008, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, or any other UK or international healthcare regulation.

We are not registered with, and do not hold ourselves out as registered with, the Care Quality Commission (CQC), Healthcare Inspectorate Wales (HIW), Healthcare Improvement Scotland (HIS), the Regulation and Quality Improvement Authority (RQIA) of Northern Ireland, the General Medical Council (GMC), the General Dental Council (GDC), the Nursing and Midwifery Council (NMC), or any equivalent UK or international regulatory authority. We do not require such registration because we do not carry on any regulated activity.

The Platform operates solely as a passive, neutral directory and a technical conduit for communication between Clients and independent Clinics. We are an intermediary host of third-party Content. Any clinical relationship, consultation, booking, quotation, treatment plan, payment, or medical decision is formed directly and exclusively between the Client and the relevant independent Clinic. We are not a party to, and accept no responsibility for, that relationship or any transaction, agreement, or outcome arising from it.

Nothing on the Platform constitutes an offer, recommendation, referral, endorsement, warranty, or guarantee by us in respect of any Clinic, practitioner, treatment, price, or outcome. The presence of a Clinic on the Platform does not mean we have verified, vetted, inspected, accredited, or approved it.

No NHS or government affiliation. Clanics is a private, independent commercial directory. We are not part of, affiliated with, endorsed, sponsored, funded, or approved by the National Health Service (NHS), NHS England, NHS Scotland, NHS Wales, Health and Social Care in Northern Ireland, any NHS or government body, or any public, state, or publicly funded health service in the United Kingdom or any other country. All Clinics listed are independent private providers; a listing does not represent an NHS or public-health service, NHS funding, or NHS-referred, NHS-commissioned, or NHS-approved treatment. References on the Platform to professional registers or regulators are for your due diligence only and do not imply any official, public-sector, or governmental connection.

4. Eligibility & International Use

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Platform or register an account. The Platform is not intended for and must not be used by anyone under 18. By using the Platform you represent and warrant that you meet these requirements. If you register on behalf of a Clinic or other organisation, you represent that you are authorised to bind that organisation to these Terms.

Global availability, UK operation. Clanics is owned and operated from the United Kingdom by Glanis Ltd, a company registered in England and Wales, and is made available to Clients and Clinics in many different countries and cities. We make no representation that the Platform, any listing, or any treatment is appropriate, lawful, or available in your location. You access and use the Platform on your own initiative and are solely responsible for complying with all laws that apply to you in your own country, region, and city — including local rules on healthcare, advertising, consumer protection, payments, and data protection. If your use of the Platform is unlawful where you are, you must not use it.

Sanctions & restricted territories. You must not access or use the Platform if you are located in, or are a resident or national of, any country or territory subject to UK or United Nations sanctions or embargoes, or if you are a person with whom dealing is restricted under applicable sanctions or export-control laws.

Language. Clara and parts of the Platform may operate in several languages, and these Terms or our Privacy Policy may be offered as a translation for convenience. The English-language version is the sole authoritative version; in the event of any conflict or inconsistency between a translation and the English version, the English version prevails.

5. Role and Limitations of Clara (AI Search Guide)

Clara is an automated artificial-intelligence assistant designed to help users locate and filter Clinic listings using criteria such as location, price, language, and service type, and to guide Clinics through onboarding. Clara holds no clinical qualifications, has no medical training, and is strictly prohibited from providing medical advice, diagnosing symptoms, assessing candidacy or suitability for any treatment, commenting on safety, risk, recovery, or outcomes, or recommending or ranking any Clinic.

Any output from Clara is automated, informational, conversational, and illustrative only. It is generated by a probabilistic language model, may be inaccurate, incomplete, or out of date, and must not be relied upon as medical, clinical, legal, financial, or professional advice. You accept sole responsibility for independently verifying all details, prices, availability, and professional credentials directly with the relevant Clinic and qualified human practitioners before making any decision. We exclude all liability for any reliance placed on Clara's output to the maximum extent permitted by law.

Third-party AI and technology providers. Clara and other Platform features rely on third-party technology and artificial-intelligence providers (including, at present, the OpenAI API), payment, hosting, mapping, and communication providers. Text you enter into Clara and other data needed to run the Platform are transmitted to and processed by these providers, which may operate in the United Kingdom or in other countries (see our Privacy Policy, International Data Transfers). We may add, change, or replace these providers as our technology needs evolve. To the maximum extent permitted by law, we are not liable for the acts, omissions, accuracy, security, availability, interruption, or change of any third-party provider.

6. Independent Providers & Professional Register Verification

All Clinics, practitioners, and staff listed on the Platform are wholly independent businesses and professionals. Displaying a profile, location map, opening hours, languages, facilities, ratings, or starting ("from") prices does not constitute verification, endorsement, recommendation, accreditation, or any warranty of quality, safety, registration, insurance, or competence by us.

You are solely responsible for carrying out your own due diligence before contacting, booking, paying, or attending any Clinic. This includes, but is not limited to, verifying the registration and current standing of practitioners on the relevant professional registers, such as:

  • The General Medical Council (GMC) register;
  • The General Dental Council (GDC) register;
  • The Nursing and Midwifery Council (NMC) register;
  • The relevant Royal College, professional body, or insurer; and
  • Corresponding national or international registers for Clinics located outside the United Kingdom.

International Clinics. Many Clinics are located outside the United Kingdom and operate under different legal, regulatory, professional, hygiene, and safety standards, which may be lower than, or materially different from, those in the UK. The UK bodies referenced in these Terms (such as the CQC, MHRA, and ASA) are examples only; Clinics and treatments abroad are instead governed by the equivalent authorities and laws of their own country, about which we make no representation. You are solely responsible for understanding and accepting the standards, qualifications, insurance, and legal protections (or lack of them) that apply in the relevant Clinic's jurisdiction before proceeding.

7. Terms for Clients (Patients)

This section applies to you when you use the Platform as a Client. It applies in addition to the rest of these Terms.

  • Search and enquiry only: The Platform lets you search listings, chat with Clara, shortlist Clinics, send enquiries, and exchange messages. We do not make, confirm, guarantee, or hold bookings; we do not take payment for treatment; and we are not your agent or the Clinic's agent.
  • Your responsibility and risk: Any decision to contact, book, pay, attend, or undergo treatment with a Clinic is made by you, at your sole discretion and entirely at your own risk. All medical, dental, cosmetic, surgical, and wellness procedures carry inherent risks, side effects, complications, and recovery requirements. Information on the Platform must never lead you to assume any treatment is safe, simple, easy, suitable for you, or low-risk.
  • No reliance: Prices, availability, qualifications, and descriptions are supplied by Clinics and may be inaccurate or out of date. You must confirm everything directly with the Clinic before relying on it.
  • Accurate information: You must provide accurate, current, and complete information in enquiries and your account, and keep it up to date. You must not impersonate any person or misrepresent your identity, age, or affiliation.
  • Health information: You are responsible for the health and personal information you choose to disclose to a Clinic. You should keep sensitive medical details out of the Clara chat and discuss them directly and privately with the Clinic — see our Privacy Policy.
  • Acceptable use: You must use the Platform lawfully, must not harass Clinics or other users, and must comply with section 10 (Acceptable Use) and section 9 (Reviews).

8. Terms for Clinics (Business Users)

This section applies to you when you register, list, or maintain a Clinic profile. By doing so you accept these Terms and our Data Processing terms as a business user. You acknowledge that, as a business, you do not deal as a consumer and the consumer-protection provisions of UK law do not apply to your use of the Platform.

  • Clinic warranties: You represent, warrant, and undertake on a continuing basis that: (a) you and your practitioners hold and maintain all registrations, licences, indemnity insurance, qualifications, and regulatory approvals required by the law of every jurisdiction in which you operate (including, for UK Clinics where applicable, CQC/HIW/HIS/RQIA registration and GMC/GDC/NMC registration, and, for Clinics elsewhere, the equivalent local authorities, registers, and licences); (b) all Content you submit is accurate, current, lawful, not misleading, and does not infringe any third-party right; (c) your listings, prices, claims, and promotions comply at all times with the laws of your own jurisdiction and, where you market to or accept Clients from the United Kingdom, with the ASA CAP Code, the Medicines and Healthcare products Regulatory Agency (MHRA) rules, the Human Medicines Regulations 2012, and UK advertising and consumer-protection law, together with all applicable professional codes; and (d) you have the authority to enter into these Terms.
  • You own your listing: You are solely and exclusively responsible for your profile, services, prices, images, claims, communications, quotations, bookings, treatments, aftercare, complaints handling, and regulatory compliance. We do not check, verify, edit, or endorse them.
  • Independent contractor: Nothing in these Terms creates any partnership, joint venture, agency, employment, joint controllership, or clinical relationship between you and us. You are an independent business.
  • Our rights over listings: We may, at our sole discretion and without liability, refuse, suspend, edit, downgrade, or remove any listing or account, with or without notice, including where we reasonably believe it is inaccurate, unlawful, non-compliant (including MHRA/ASA/CQC breaches), the subject of complaints, or harmful to the Platform or its users. No refund is due in such circumstances (section 8, No-Refund Policy).
  • Clinic indemnity: See section 14 (Indemnity). You indemnify us in full against claims arising from your Content, services, conduct, or breach.

8a. Subscriptions, Boosts & Absolute No-Refund Policy

The following apply to all Clinic accounts, administrators, and practitioners:

  • Free listing: Creating a draft or basic listing is free. Optional paid upgrades are available.
  • Subscriptions and Boosts: Clinics may purchase recurring subscription plans (e.g. Get Booked or Keep Growing) and one-off visibility promotions ("Boosts"). Paid placement (such as a Boost) affects ordering or prominence in results and is identified as a paid promotion; it does not constitute any endorsement, recommendation, or assessment of the Clinic by us.
  • Payments via Stripe: All card payments are taken and processed by our third-party payment processor, Stripe, under Stripe's own terms and privacy policy, which apply to you when you pay. Glanis Ltd is not a bank, payment institution, e-money issuer, or money-services business, does not itself provide payment services, and does not receive or store your full card number or security code — card data is handled directly by Stripe under the PCI-DSS standard. To the maximum extent permitted by law, we are not liable for the acts, omissions, fees, declined transactions, security, or availability of Stripe or any card scheme or payment network, and any payment dispute, refund, or chargeback is subject to Stripe's and the relevant scheme's rules.
  • Absolute no-refund policy: All fees, subscription charges, Boost payments, and other amounts paid to Glanis Ltd are non-refundable in full, under any circumstances, to the maximum extent permitted by law. There are no refunds, partial refunds, pro-rata credits, or set-offs for unused time, paused profiles, downgraded plans, active or completed Boosts, or for any account that is suspended, removed, terminated, or deleted (including for breach of these Terms or regulatory non-compliance). As a business user you acknowledge this is a fair and agreed allocation of risk reflected in the price.
  • Cancellation: You may cancel a recurring subscription at any time via the billing dashboard. Cancellation takes effect at the end of the current billing period; no further charges are taken after that. No refund or pro-rata credit is given for the remainder of the paid period, which remains available to you until it ends.
  • Price changes: We may change plan or Boost pricing prospectively. Existing subscribers continue at their agreed rate until renewal or migration, after which the then-current price applies.
  • Taxes: Stated prices are subject to UK VAT where applicable. You are responsible for any other taxes arising from your use of paid features.

9. Reviews, Ratings & ASA CAP Code Compliance

Reviews and ratings published on the Platform are User-Generated Content reflecting the subjective personal experiences and opinions of the individuals who post them. They are not statements of fact by us, and we do not adopt, endorse, or verify their accuracy. To support authenticity in line with the ASA CAP Code and the Digital Markets, Competition and Consumers Act 2024:

  • Only users with a confirmed enquiry/booking relationship may submit a review of a Clinic.
  • Submitting fake, incentivised, paid-for, malicious, or knowingly misleading reviews is strictly prohibited and may be unlawful.
  • We operate automated and policy-based moderation (profanity and blocklist filters and automated content checks) and allow Clinics to dispute reviews through a defined process.
  • Ratings and rankings are automated mathematical aggregations of user input. They are not clinical evaluations and do not represent any assessment, endorsement, or warranty of Clinic safety, quality, or competence by us.

We act as a neutral host of reviews, not as their author or publisher. Where we receive a valid complaint that a review is unlawful (for example, defamatory or in breach of these Terms), we will deal with it in accordance with our processes and applicable law, including the defence available to website operators under section 5 of the Defamation Act 2013. We are not obliged to investigate or adjudicate disputes between Clients and Clinics.

10. Acceptable Use & Prohibited Content

You must not use the Platform, or submit any Content, that: is unlawful, fraudulent, defamatory, obscene, harassing, threatening, discriminatory, or infringing of any third-party right; is false or misleading; contains malware or attempts to gain unauthorised access; scrapes, harvests, or bulk-extracts data; constitutes spam or unsolicited marketing; advertises prescription-only medicines to the public; or is otherwise illegal content within the meaning of the Online Safety Act 2023. You must not interfere with the operation, security, or integrity of the Platform.

We may remove any Content and suspend or terminate any account that we reasonably consider to breach this section or any law, with or without notice and without liability or refund. We may disclose information to law-enforcement or regulators where required by law or where we reasonably consider it necessary.

11. Intellectual Property & Licence to Content

The Platform, including its software, design, branding, "Clanics" name and logo, text, and compilation of listings, is owned by or licensed to Glanis Ltd and is protected by intellectual-property laws. You may not copy, reproduce, frame, scrape, or create derivative works from the Platform except as expressly permitted.

You retain ownership of Content you submit. By submitting Content (including profiles, images, reviews, and messages) you grant Glanis Ltd a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to host, store, reproduce, adapt, display, and distribute that Content for the purposes of operating, promoting, and improving the Platform. You warrant that you own or are licensed to grant these rights and that the Content does not infringe any third-party right. This licence continues as set out in our Privacy Policy (for example, anonymised reviews retained for directory integrity) even after your account is closed.

12. Cross-Border Treatment, Medical Tourism & Package Travel Exclusion

In accordance with the Package Travel and Linked Travel Arrangements Regulations 2018, neither Clanics nor Glanis Ltd organises, arranges, bundles, sells, or facilitates package holidays, flights, transport, accommodation, transfers, or any non-medical travel or tourism service. The Platform is solely a listing index for independent providers. You are entirely responsible for arranging your own travel, accommodation, visas, and appropriate medical and travel insurance that expressly covers cross-border treatment, complications, and emergency repatriation.

Medical tourism risk. If you travel within your country or to another country for treatment, you do so entirely at your own risk. Standards of care, qualifications, hygiene, equipment, medicines, anaesthesia, aftercare, complaint procedures, data protection, and legal remedies vary significantly between countries and may be lower than, or very different from, those in your home country. Pursuing a complaint, refund, or legal claim against a Clinic in another jurisdiction may be difficult, slow, costly, or impossible. We are not responsible for any aspect of cross-border treatment, travel, or its consequences.

Prices & currency. Prices shown are supplied by Clinics, are indicative "from" prices only, and may be displayed in different currencies. They may exclude consultations, aftercare, taxes, duties, or extras; they may change at any time; and any currency conversion shown is approximate and not guaranteed. You must confirm the full and final price, currency, and what it includes directly with the Clinic before proceeding.

13. MHRA Regulations & Prescription-Only Medicines (POM) Advertising

Under the Human Medicines Regulations 2012 and MHRA guidance, advertising prescription-only medicines (POMs) — including Botulinum Toxin ("Botox") — to the general public is prohibited in the United Kingdom. Each Clinic is solely responsible for ensuring its profile, service listings, and promotional Content comply fully with MHRA rules, the ASA CAP Code, and all advertising law. Where any listing appears to breach these rules, we may immediately suspend, edit, or remove it without notice and without refund. We accept no liability for any Clinic's advertising or its consequences.

15. Disclaimers & No Warranty

The Platform and all Content are provided "as is" and "as available". To the maximum extent permitted by law, we exclude all warranties, conditions, representations, and terms (whether express, implied, statutory, or otherwise), including as to accuracy, completeness, reliability, availability, fitness for a particular purpose, satisfactory quality, non-infringement, and uninterrupted or error-free operation. We do not warrant that any Clinic, treatment, price, qualification, review, or piece of Content is accurate, current, lawful, safe, or suitable. We may modify, suspend, or discontinue any part of the Platform at any time.

16. Limitation & Exclusion of Liability

To the maximum extent permitted by law, Glanis Ltd, its directors, officers, employees, and agents exclude all liability (whether in contract, tort including negligence, breach of statutory duty, misrepresentation, or otherwise) for any clinical outcome, surgical or treatment result, injury, complication, infection, medical negligence, malpractice, death, loss, damage, cost, or expense arising out of or in connection with: (a) any treatment, advice, consultation, service, or product provided by, or any act or omission of, any Clinic or practitioner; (b) your reliance on any Content, listing, price, rating, review, or Clara output; (c) any dealing, communication, transaction, dispute, or contract between you and a Clinic; (d) any travel, accommodation, or insurance arrangements; or (e) any unavailability, error, interruption, or security incident affecting the Platform. All interactions, bookings, and treatments are arranged and undertaken at your own risk.

Liability cap. Where, notwithstanding the above, we are found liable to you, our total aggregate liability arising out of or in connection with the Platform and these Terms is limited: (i) for Clinics and other business users, to the total fees you paid to us in the 12 months immediately before the event giving rise to the claim; and (ii) for Clients, who use the Platform free of charge, to one hundred pounds (£100). We are not liable for any indirect, special, or consequential loss, or for any loss of profit, revenue, goodwill, opportunity, data, or anticipated savings.

Mandatory carve-out. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our own negligence; fraud or fraudulent misrepresentation by us; any breach of the terms implied by the Consumer Rights Act 2015 that may not lawfully be excluded; or any other liability that cannot be excluded or limited under the Unfair Contract Terms Act 1977 or other applicable law of England and Wales. Your statutory rights as a consumer are not affected. If any exclusion or limitation in these Terms is held unenforceable, the remaining provisions continue to apply to the fullest extent permitted.

17. Indemnity

You agree to indemnify, defend, and hold harmless Glanis Ltd, its directors, officers, employees, and agents from and against all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms; your Content; your use of the Platform; any treatment, service, advice, or transaction arranged or received via the Platform; or your violation of any law, professional code, regulation (including CQC, MHRA, ASA, and data-protection rules), or third-party right. This indemnity applies in addition to, and survives termination of, these Terms. This clause does not require you to indemnify us against liability we are prohibited by law from excluding.

19. Suspension, Termination & Account Deletion

You may stop using the Platform or request account deletion at any time, as described in our Privacy Policy. We may suspend, restrict, or terminate your access or account at any time, with or without notice, where we reasonably consider it necessary (including for breach of these Terms, suspected unlawful activity, non-payment, regulatory risk, or risk to the Platform or others). Termination does not entitle you to any refund and does not affect accrued rights or any provision intended to survive termination (including sections 11, 14, 15, 16, 17, and 23).

20. Changes to the Platform & These Terms

We may add, change, suspend, or withdraw features, listings, or the whole Platform, and may vary these Terms, at any time. We will take reasonable steps to notify material changes. Continued use after changes take effect constitutes acceptance. If you do not accept a change, you must stop using the Platform.

21. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, epidemic or pandemic, strikes, failure of utilities, internet or hosting providers, third-party services (including Stripe, payment networks, AI providers, or mapping providers), governmental action, or cyber-attack.

22. General

  • No partnership/agency: Nothing in these Terms creates any partnership, agency, joint venture, employment, or clinical or fiduciary relationship between the parties.
  • Assignment: You may not assign or transfer your rights or obligations without our written consent. We may assign, transfer, or sub-contract our rights and obligations, including on a sale or reorganisation of our business.
  • Severability: If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force. Where possible, the offending provision is read down to the extent needed to make it valid.
  • Waiver: A failure or delay in enforcing any right is not a waiver of it.
  • Entire agreement: These Terms and the policies referenced in them are the entire agreement between you and us regarding the Platform and supersede any prior understanding. You confirm you have not relied on any statement or representation not set out in them (save that nothing limits liability for fraudulent misrepresentation).
  • Third-party rights: Except for our group companies, directors, officers, employees, and agents (who may enforce the liability and indemnity provisions), no one other than the parties has any rights under the Contracts (Rights of Third Parties) Act 1999.
  • Notices: Legal notices to us must be sent to hi@clanics.com. General support enquiries: hi@clanics.com.

23. Complaints & Dispute Resolution

If you have a complaint, please contact us first at hi@clanics.com so we can try to resolve it. Complaints about a Clinic's clinical care, treatment, or conduct must be raised directly with the Clinic and, where relevant, the appropriate regulator (e.g. CQC, GMC, GDC, NMC) — we cannot adjudicate clinical disputes. Nothing in this section affects your right to bring legal proceedings.

24. Governing Law & Jurisdiction

These Terms, their subject matter, and their formation (and any non-contractual disputes or claims arising out of or in connection with them) are governed by and construed in accordance with the laws of England and Wales, regardless of your location, nationality, or country of residence.

Clinics and other business users irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, wherever in the world they are based, in respect of any dispute arising out of or in connection with these Terms or the Platform.

Consumers (Clients): the courts of England and Wales have jurisdiction over disputes with you. However, if you are a consumer resident in another part of the United Kingdom or in another country, the mandatory consumer-protection law of your country of residence may give you additional rights and access to your local courts that cannot lawfully be excluded; nothing in these Terms removes any such mandatory right.